Refund & Returns Policy

Return Period & Eligibility

At Golden Brand, we understand that sometimes a purchase may not meet your expectations. That's why we offer a comprehensive return policy designed with your satisfaction in mind.

30-Day Return Window: You have 30 days from the date of delivery to initiate a return for any item purchased from Golden Brand.

Eligible Items for Return

Golden Goose sneakers in original, unworn condition
All luxury footwear with original packaging and tags
Accessories purchased with footwear (shoe care products, laces, etc.)
Items purchased during promotional periods or sales events

Non-Returnable Items

Customized or personalized footwear
Items showing signs of wear, damage, or alteration
Products without original packaging or authenticity tags
Items purchased with gift cards (store credit only)

Return Process

We've streamlined our return process to make it as simple and convenient as possible for our valued customers.

1

Contact Customer Service

Email us at [email protected] or call during business hours to initiate your return request.

2

Receive Return Authorization

We'll provide you with a Return Authorization (RA) number and prepaid shipping label within 24 hours.

3

Package Your Return

Carefully package items in original packaging with all tags and accessories included.

4

Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup.

5

Processing & Refund

Once received and inspected, your refund will be processed within 3-5 business days.

Golden Goose Return Policy: Packaging & Condition

To ensure fast approval and a smooth refund, please follow these packaging and condition requirements under the golden goose return policy.

Try on sneakers indoors on a clean, soft surface; soles must be unmarked and uppers crease-free.
No odors, stains, or residue (fragrance, smoke, cleaning products, etc.).
Include all original contents: branded shoebox, dust bag(s), extra laces, care cards, and authenticity tags; tags must remain attached.
Protect the shoebox: place it inside a separate outer carton. Do not tape, label, or ship using the shoebox alone; damaged packaging may reduce your refund.
Place your Return Authorization (RA) number inside the parcel and write it on the outer shipping label where indicated. Remove or cover any old barcodes.
Use the prepaid label provided and retain the drop‑off receipt and tracking number until your refund posts.
Ship within the validity period stated in your RA email. If your label is lost or expired, contact support for a reissue before sending.
For multiple pairs, secure each in its original box to prevent scuffing during transit.
Accessories (care kits, laces) must be unused and sealed to qualify for return.

During inspection, items that show wear, missing components, or altered packaging may be declined or issued store credit instead of a refund. This helps us keep inventory authentic, pristine, and ready for the next customer.

Tip: Keep your tracking proof and RA confirmation until your refund is finalized under our golden goose return policy.

Refund Information

We offer multiple refund options to accommodate your preferences and provide maximum flexibility.

Refund Methods

Original Payment Method: Full refund to your original form of payment (credit card, PayPal, etc.)
Store Credit: Receive 110% of purchase price as store credit for future purchases
Exchange: Direct exchange for different size or color (subject to availability)

Refund Timeline

Credit Card Refunds: 3-5 business days after processing
PayPal Refunds: 1-2 business days after processing
Store Credit: Issued immediately upon return approval
Bank Transfers: 5-7 business days after processing

Please Note: Original shipping costs are non-refundable unless the return is due to our error (defective product, wrong item shipped, etc.).

Exchanges & Size Adjustments

Finding the perfect fit is crucial for luxury footwear. We offer convenient exchange options to ensure your Golden Goose sneakers fit perfectly.

Size Exchange Policy

Free size exchanges within 30 days of purchase
Original item must be in unworn, pristine condition
New size must be available in stock
Exchange processing takes 2-3 business days

Color & Style Changes

Style changes subject to price difference adjustment
Color exchanges available for identical styles only
Limited edition items may not be available for exchange
Pre-order items follow separate exchange guidelines

Defective Products & Quality Issues

Golden Brand stands behind the quality of every product we sell. If you receive a defective item, we'll make it right immediately.

Quality Guarantee: All Golden Goose sneakers come with our quality guarantee. Any manufacturing defects are covered for full replacement or refund.

Reporting Defective Items

Contact us within 7 days of receiving a defective product
Provide clear photos of the defect or issue
Include order number and product details
We'll expedite a replacement at no cost to you

Manufacturing Defects Covered

Sole separation or detachment
Stitching defects or coming apart
Material flaws or discoloration
Hardware defects (eyelets, buckles, etc.)

International Returns

We welcome customers worldwide and offer international return services for your convenience.

International Return Process

Same 30-day return period applies globally
Contact customer service for international return authorization
Customer responsible for return shipping costs outside USA
Customs duties and taxes are non-refundable

Important: International customers should mark packages as "RETURN MERCHANDISE" to avoid additional customs charges.

Holiday & Sale Period Returns

Special return policies apply during holiday seasons and promotional periods to provide extra flexibility.

Extended Holiday Returns

Items purchased November 1 - December 31 can be returned until January 31
Gift recipients have 30 days from gift delivery date
Holiday gift cards never expire
Special packaging available for gift returns

Sale & Clearance Items

Sale items follow standard 30-day return policy
Final sale items are marked clearly and non-returnable
Promotional discounts apply to refund amounts
Bundle deals must be returned as complete sets