Shipping Information
Everything you need to know about delivery, shipping costs, and processing times for your Golden Brand luxury footwear orders.
Shipping Methods & Delivery Times
At Golden Brand, we understand that receiving your luxury footwear quickly and safely is important to you. We offer multiple shipping options to meet your needs, from standard delivery to expedited shipping for those special occasions.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 | Yes |
| Express Shipping | 2-3 business days | $19.99 | Yes |
| Overnight Delivery | Next business day | $39.99 | Yes |
| FREE Standard Shipping | 5-7 business days | Free on orders $150+ | Yes |
🚚 FREE SHIPPING on orders over $150
Enjoy complimentary standard shipping on all orders totaling $150 or more. No promo code required - discount applied automatically at checkout.
Processing & Handling
📦 Order Processing
All orders are processed within 1-2 business days. Orders placed after 3 PM EST or on weekends will be processed the next business day.
- Order verification within 2 hours
- Quality inspection before packaging
- Professional packaging materials
- Shipping confirmation email sent
🌍 Shipping Coverage
We currently ship to all 50 US states and select international destinations.
- All 50 United States
- Canada (additional fees apply)
- Mexico (additional fees apply)
- More destinations coming soon
International Shipping
We're expanding our international shipping capabilities to bring Golden Brand luxury footwear to customers worldwide. Currently, we offer shipping to Canada and Mexico with plans to add more destinations throughout 2025.
| Destination | Delivery Time | Shipping Cost | Duties & Taxes |
|---|---|---|---|
| Canada | 7-10 business days | $24.99 | Customer responsible |
| Mexico | 10-14 business days | $34.99 | Customer responsible |
⚠️ Important International Shipping Notice
International customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in your order total and will be collected upon delivery.
Tracking Your Order
Once your order ships, you'll receive a tracking confirmation email with detailed information about your shipment. You can track your package using the provided tracking number on our website or directly with the carrier.
📱 Track Your Package
- Real-time tracking updates
- SMS and email notifications
- Estimated delivery date
- Delivery attempt notifications
🚛 Delivery Partners
We partner with trusted carriers to ensure safe delivery:
- FedEx (Express & Ground)
- UPS (Ground & Next Day)
- USPS (Priority & Express)
- Regional carriers when applicable
Delivery Information
Our shipping partners will attempt delivery to your specified address. If you're not available to receive your package, they'll leave a notice with instructions for redelivery or pickup.
🏠 Delivery Options
- Residential delivery available
- Business address delivery
- Hold at location services
- Signature required for orders over $200
📋 Delivery Requirements
- Valid street address required
- No PO Box delivery for expedited shipping
- Adult signature required for high-value items
- Safe drop-off at driver discretion
Special Circumstances
We understand that sometimes special shipping situations arise. Our customer service team is here to help with any unique shipping needs or concerns.
📅 Holiday Shipping Notice
During peak holiday seasons, shipping times may be extended. We recommend placing orders early to ensure delivery by your desired date. Holiday shipping deadlines will be posted on our website during these periods.
- Weather Delays: Severe weather conditions may impact delivery times
- Address Changes: Contact us immediately if you need to change your shipping address
- Multiple Addresses: Each address requires a separate order
- Gift Orders: We offer gift packaging and can ship directly to recipients
- Damaged Packages: Contact us within 48 hours of delivery for damaged items
Need Help with Shipping?
Our customer service team is ready to assist you with any shipping questions or concerns.
Email: [email protected]
Phone: +1-212-555-0147
Hours: Monday-Saturday 10:00 AM - 8:00 PM EST
Sunday 11:00 AM - 7:00 PM EST